Use Cases

A Use Case for Every Industry

Explore how omnichannel Agentic AI is revolutionizing customer interactions by delivering seamless, human-like experiences across voice, chat, email, and more, tailored to meet the unique needs of every business.

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Credit card related help

An AI agent assists a customer to activate credit card notification with ATB bank.

End to end loan enquiry made easy

An Al banking agent guides customers through personal loan applications, resolving queries and simplifying the process with relation building, negotiation handling, data retrieval, customer verification, autopay, and others

Personal loan queries answered

An Al agent guides CX through a loan process for his home renovation with smart, flexible solutions and autopay

Medicine order placing made easy

An Al agent assists with order placement of medicines, drug inquiries, dosage guidance, and setting reminders for customers with efficient interruption handling and customer verification.

Quick insurance claim assistance

An Al insurance agent assists a customer in submitting insurance claims including CX information, accident details, vehicle condition, incident description, and additional services; and provides guidance on related questions and next steps

Quick account set-up help

An Al customer support representative, helps a customer stuck in onboarding, loading money into the account, and schedules a call with a specialist about responsible gambling at a gambling website.

Medical resources logistics queries

An Al agent assists a hospital representative in obtaining the estimated delivery time for a blood order placed with a blood bank and offers support for quality check of previous orders.

Hotel booking simplified

An Al customer support agent assists a customer with bookings, loyalty points, and stay-related queries with efficient interruption handling and customization queries.

Policy related questions- answered

An Al insurance agent assisting a customer with policy coverage queries and suggesting a premium plan upgrade with efficient interruption handling

Product buying help

An Al Agent addresses Allergy Concerns, Helps Mark Identify the Cause, and Offers a Solution alongside a goodwill gift coupon to the CX.

Personalized discounts

Al Agent assists with CX's Concerns About Packaging and Pricing, Offers Solutions and Personalized Discounts to the CX.

Logistics- delivery related queries

An Al customer support agent of a global logistic company resolves customer queries, specifically delivery prepotning with an additional fee over a call.

Help with placing an order

An Al Agent Helps a CX Find an optimal Skin Care Lotion with specific Allergy Concerns, verify CX information, and place an order.

Meal-kit related help

An Al agent helps a customer tailor their meal kit subscription, managing dietary needs and offering detailed meal insights.

Leave policy & HR Ops made easy

An AI HRBP agent helps a new employee explain training & leave policy and wellness stipend, and assists with queries related to them.

Plan upgrade and benefits explained

An Al agent resolves customer queries with current plan and introduces exclusive plan upgrade offer.

Debt recovery & financial councelling

An Al banking agent calls a customer for debt recovery & financial counselling and assists in easy EMI options.

Quick Insurance query made easy

An AI agent assists a insurance holder with claim reimbursements, alongside verifying insurance holder information.

Insurance plan upgrades and query resolution

An AI agent assists in sharing information on the status of a claim reimbursement, also offers to upgrade the insurance plan highlighting benefits.

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